PRIVACY POLICY

 

Effective Date: October 30, 2026

 

 

ABOUT THIS POLICY

 

Pool and Deck Concepts, Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through www.PoolAndDeckConcepts.com and related communications concerning our Naples and Southwest Florida services.

 

This policy applies to our Florida website. Our separate North Carolina website maintains its own privacy policy.

 

 

INFORMATION WE COLLECT

 

When you contact us, complete a website form, or request a consultation, we may collect your name, email address, telephone number, property address, ZIP code, and project location.

 

We may also collect details about your pool, spa, deck, or outdoor living project; photos and attachments you submit; and your messages, appointment requests, and communication preferences.

 

Please do not submit Social Security numbers, payment card details, or other sensitive information through general website inquiry forms.

 

Our website and integrated technology providers may automatically collect your IP address, browser and device information, referring website, pages viewed, dates and times of visits, and interactions with our website. Cookies, advertising tags, pixels, and similar technologies may collect this information.

 

 

HOW WE USE INFORMATION

 

We use information to respond to inquiries, discuss projects, prepare estimates or proposals, schedule appointments, and communicate about requested services.

 

We also use information to maintain inquiry and customer records; operate, secure, and improve our website; understand website activity; and measure advertising results.

 

We may use information to promote our services, subject to applicable consent and opt-out requirements, and to meet legal obligations or resolve disputes.

 

 

CLIENT INFORMATION AND TECHNOLOGY PROVIDERS

 

We do not sell or rent our client lists or distribute client contact information to other businesses for their independent solicitation. We do not transfer website inquiries to our separate North Carolina business.

 

We use technology providers to operate our website, support communications, and advertise our services. These include Wix for website services and Google and Meta for advertising and measurement. These providers may process information in connection with those services.

 

These providers are outside our organization. Their handling of information is governed by applicable agreements, their privacy policies, and applicable law. Advertising-related collection is explained below.

 

We may disclose information when required by law or reasonably necessary to respond to lawful requests, protect rights and safety, or investigate fraud or security incidents.

 

 

COOKIES, GOOGLE ADVERTISING, AND META PIXEL

 

Our website uses cookies and similar technologies for website functions, usage measurement, and advertising. We use Google advertising tags and the Meta Pixel to measure advertising effectiveness and support advertising, including remarketing where enabled.

 

These tools may collect or receive IP addresses, browser and device identifiers, pages visited, and actions taken on our website. Depending on the tools and settings in use, Google and Meta may associate this information with other information they hold about you.

 

Although we do not sell client lists for payment, transfers through advertising technologies may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws, where those laws apply.

 

You can learn more about our technology providers at the following links.

 

Wix Privacy Policy:

https://www.wix.com/about/privacy

 

Google Privacy Policy:

https://policies.google.com/privacy

 

How Google uses information from partner websites:

https://policies.google.com/technologies/partner-sites

 

Meta Privacy Policy:

https://www.facebook.com/privacy/policy/

 

 

ADVERTISING AND COOKIE CHOICES

 

You can manage or delete cookies through your browser settings. Blocking cookies may affect website functions and may not prevent every form of information collection.

 

You can review advertising preferences through the following services.

 

Google My Ad Center:

https://myadcenter.google.com/

 

Meta Ad Preferences:

https://www.facebook.com/adpreferences/

 

These controls may apply only to a particular browser, device, or account. Opting out of personalized advertising does not necessarily stop all advertising or information collection.

 

To ask about website privacy controls or submit a privacy request, contact us using the details below.

 

 

COMMUNICATIONS

 

When you submit an inquiry, we may respond using the contact details you provide.

 

You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us. We may continue sending communications necessary to respond to your request or manage an existing project.

 

If you enroll in a text messaging program, the notice and terms provided at enrollment explain the program and how to stop receiving messages. This Privacy Policy does not itself constitute consent to marketing calls or text messages.

 

 

RETENTION AND SECURITY

 

We retain personal information for as long as reasonably necessary to respond to inquiries, manage customer relationships, provide requested services, maintain required records, and meet legal obligations.

 

Retention periods depend on the information, its purpose, and applicable requirements.

 

We use reasonable safeguards designed to protect personal information. No internet transmission or electronic storage system can be guaranteed completely secure.

 

 

PRIVACY REQUESTS AND RIGHTS

 

You may contact us to request access to, correction of, or deletion of personal information.

 

Depending on your location and applicable law, you may also have rights to obtain a copy of your information, withdraw consent, or opt out of targeted advertising or the sale or sharing of information.

 

We handle requests as required by applicable law. We may verify identity for certain requests and retain information when necessary for legal, security, or recordkeeping purposes.

 

Where applicable, you may use an authorized agent or appeal a denied request by contacting us. We will not discriminate against you for exercising applicable privacy rights.

 

 

THIRD-PARTY WEBSITES

 

Our website may link to other websites or include third-party services. Those providers have their own privacy practices. Review their policies before providing information.

 

 

CHILDREN’S PRIVACY

 

Our website is intended for adults seeking our services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

 

Contact us if you believe a child has submitted information so we can investigate and take appropriate action.

 

 

POLICY UPDATES

 

We may update this Privacy Policy as our practices or legal requirements change. Updates will appear on this page with a revised effective date. We will provide additional notice or obtain consent where required by law.

 

 

CONTACT US

 

For questions about this policy or to submit a privacy request, contact:

 

Pool and Deck Concepts, Inc.

Naples / Southwest Florida

 

Phone: 239-514-5095

Email: info@poolanddeckconcepts.com

Website: www.PoolAndDeckConcepts.com

 

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